Terms and Conditions

No-one likes small print but by law I must show my terms and conditions before accepting your purchase. Please note this does not affect your statutory rights.

 

Privacy Policy

Leanne Farley trading as Norah & Me will need to collect certain information from you in order to complete your purchase such as name, address and email address. This information will only be used internally and never sold to any 3rd party. Any payment information entered into PayPal such as credit card data is kept by PayPal and not passed onto Norah and Me.

 

Terms and Conditions

Norah & Me aims to post your purchase(s) within 5 working days, often sooner. ‘Made to Order’ items however may take up to 28 working days. Items are posted using Royal Mail and as such there may be some delay in receiving your order during busy posting times such as Christmas. This is out of our control but we will always obtain proof of posting.

Please note that everything we sell is handmade, and as such small variations from product to product may occur. Details such as fabric pattern placement on an item (such as a bib) may differ slightly from the photos but you will receive an item made from the same high quality material and to the same standard

 

Returns

We want you to be happy with your purchase. If you’re not then please do get in contact with us via email to hello@norahandme.co.uk

Items may be returned within 7 days of receipt in original, unused condition to the address below. Please include a note with your parcel with your name and address and a brief explanation for your reason for returning it. Please also state whether you would like a refund or replacement. Refunds can only be made via the original payment method.

Please note that custom made items (including personalised items) cannot be refunded/exchanged unless faulty

Please make sure that you send any items that you return via trackable means such as Recorded Delivery. Norah & Me cannot take any responsibility for returns lost in the post. Returns must be made at your own expense, however any replacements sent will be done so free of P&P charges.

 

Contact information

Leanne Farley, Trading as Norah & Me

telephone: 07415 884784

email: hello@norahandme.co.uk